WOW! Internet Cable Phone Inbound Sales Associate in Augusta, Georgia
As a Sales Associate, you'll use a variety of tools, resources and skills to achieve sales goals. This is a true inside sales role in a highly competitive environment. You'll take calls from current and potential customers to sell them the WOW! products and services that best meet their needs, as well as speak with customers in some stage of disconnecting to encourage them to continue service. You will also make outbound calls and engage WOW customers for a variety of reasons not limited to Sales or Saves calls.
Duties and Responsibilities:
Essential duties and responsibilities include but are not limited to those listed below:
Achieve a target number of connects - relative to budgetFollow all established processes and procedures regarding installation, security (customer and company), order entry, and disclosure requirementsAccurately assess individual customer needs and issues to recommend appropriate features, benefits and value of WOW's product. Working to sell all lines of business relative to marketing campaigns and initiativesField inbound calls and make outbound calls with customers/potential customers expressing interest in WOW products or servicesMaintain the sales leads database, and effectively perform outbound contact associated with the leads in an attempt to actively acquire new customersFollow the sales call handling process to maximize sales potentialMaintain knowledge of current company procedures, packages, and policies; additionally, communicate competitive information obtained through customer interaction with the management teamAttend all coaching and development meetings including huddles and participate with professional observations and feedbackStay abreast of industry trends and competitor activitiesEmbrace company values and ensure all activity and communications entail Respect, Integrity, Servanthood and OwnershipOther duties as assignedQualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma or equivalentCollege education in Sales, Marketing or Business preferredExperience/Skills Needed:
At least one year of sales experience strongly preferredAble to read and interpret documents (scorecard metrics/data, safety rules, sales presentations, product information and training materials)Able to present complex information on the telephone to customers clearly and professionallyAble to document customer interactions in writingUse persuasive techniques effectively to overcome objectionsLike solving practical problems presented by customershave a resilient, positive attitudeThrive in a fast-paced call center environmentComputer Skills:
Need to be windows proficient and capable of learning complex billing systems (ICOM's or USHA experience a plus)Need to be Microsoft Office proficientCustomer Relationship Management CRM (ie Salesforce) experience a plusExperience using a dialer a plusPhysical Demands/Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
regularly required to talk and hearrequired to use hands to type, handle objects and paperworkrequired to reach and hold on to items at chest level or reach above the shoulderrequired to use close vision and be able to focusrequired to sit or stand at a desk and field calls for a full work day in a call center environmentWOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer
WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer