WOW! Internet Cable Phone Inbound Sales Supervisor in Augusta, Georgia
Directs all day-to-day sales activity of a designated team of sales reps, to ensure effective performance and attainment of company sales initiatives. Coordinates and performs all coaching and OTJ training and development of sales reps to ensure performance improves.
Duties and Responsibilities:
Essential duties and responsibilities include but are not limited to those listed below:
Achieving team sales goals and initiatives each week, month, quarter and year. Directly responsible for developing and maintaining a culture of success, sustaining results or improving results each monthMonitors weekly performance, key performance indicators, and provides needed coaching with the objective of improving individual and team performanceEnsures rep activity is meaningful and productive --allowing reps the opportunity to obtain sales goals through various means of engaging potential WOW! customersSupports marketing initiatives completely and ensures all reps are confidently positioning WOW! products and services as needed to achieve goalsManages all special projects as needed, supervises the activities of any employees working special assignmentsUsing best practices to ensure the success and development of all employees through interviewing, hiring, training, coaching, performance reviews and recognition programsAdheres to company values and ensures all internal and external communication is courteous, professional and exceptional. Carries out supervisory responsibilities in accordance with the organization's policies and applicable lawsWorks within the guidelines of resource management to determine optimal staff hours, and number of personnel for adequate service levels and customer response times.Ensure that all service issues and customer concerns are resolved in a quick and efficient manner according to company standardsMaintains frequent, efficient and open communication with all staff, including sales management, independent contractors, field operations and office personnel.Performs other duties as assignedQualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's degree from four year college or university; or two to three years related experience and/or training; or equivalent combination of education and experienceExperience:
Must possess a positive, can do attitude that excels in a fast paced environmentPrior sales call center experience in the cable industry a plusProven leadership experience in a comparable environment is strongly preferred.Must possess excellent communication skills, both verbally and in writing. Must be comfortable with presenting information to groups of employeesAbility to work with basic mathematical concepts, especially when interpreting statistical performance data. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situationsAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization existsComputer Skills:
Proficiency with word processing, excel spreadsheets, Power point presentations, Internet software, E-mail, Database softwareMust be able to use in-house billing and CRM systems in order to effectively produce metric reportsPhysical Demands/Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
regularly required to talk and hearrequired to use hands to type, handle objects and paperworkrequired to use close vision and be able to focusMust be able to perform computer functions and operate routine office equipmentMust be able to sit or stand for extended periods of timeMust be able to travel for business purposes on an occasional basisWOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer
WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer