WOW! Internet Cable Phone Broadband Network Technician in Madison Heights, Michigan
Total maintenance duties for fiber, field and distribution system in outside plant in compliance with company technical standards. Responsible for the maintenance and repair of the copper phone plant from the customer premise to the central office location
Duties and Responsibilities:
Essential duties and responsibilities include but are not limited to those listed below:
Assess, repair and maintain outside plant, fiber, distribution, field electronics and general plant
Connect peripheral equipment
Train customers on proper use of equipment
Monitor, repair and record system, drop, and in-house leakage
Troubleshoot from consumer device to tap
Troubleshoot, repair and replace components from tap to consumer device
Assure system security by terminating unused ports and tag drops and locking pedestals
Take voltage measurements
Understand/apply FCC and NESC technical standards
Identify and report all incidents of noncompliance (FCC, NESC, OSHA and WOW standards)
Provide superior customer service
Complete all tasks to WideOpenWest quality standards
Maintain professional appearance and behavior at all times
Maintain excellent attendance
Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security and vehicle maintenance
Replaces defective/damaged tap plates and installs new taps.
Troubleshoot/repair problems between customer equipment, amps and the RF of the optical node.
Test, maintain, splice, repair and replace coax cable.
Install rigid and semi-rigid coax cable (underground and aerial).
Troubleshoot/repair problems with RF, AC, DC portion of forward and reverse plant for transmission levels, signal losses and other interference.
Perform routine balancing, aligning and adjustment of components and equipment used to amplify and process signals from output of the node.
Perform underground and aerial construction duties associated with CATV operations.
Test coax cable using signal level meters, volt-OHM meters, spectrum analyzers and compares findings with documentation.
Perform network troubleshooting including ping test, trace routes and speed test.
Install power supply and performs field engineering walkouts.
Other duties as assigned - which may include training other employees
WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer